1. Introduction
- Company Overview: These Terms and Conditions (the "Agreement") govern the shipping services provided by [Shipping Company Name] ("we", "us", "our") to the customer ("you", "the customer").
- Acceptance of Terms: By using our third-party shipping services, you agree to comply with these Terms and Conditions. If you do not agree with these terms, you should not use our services.
2. Services Provided
- Shipping Services: We provide third-party shipping, handling, and delivery services for goods sent on your behalf. This may include transportation, warehousing, and last-mile delivery, depending on the agreement.
- Geographical Scope: We offer domestic and/or international shipping services to the following regions: Philippines and others to follow.
3. Responsibilities of the Customer
- Correct Information: You are responsible for providing accurate shipping details, including the recipient’s address, contact details, and product description.
- Packing: Unless otherwise specified, you must ensure that goods are packed according to the requirements of the carrier and are in a condition to withstand transit. We are not responsible for damages caused by inadequate packing.
- Payment: The customer agrees to pay all applicable fees, taxes, and charges associated with the shipping services, including shipping costs, customs fees, and any other charges as agreed upon.
4. Responsibilities of the Shipping Company
- Delivery of Goods: We will use commercially reasonable efforts to ship and deliver goods to the destination in a timely manner. However, we are not liable for delays caused by circumstances beyond our control (e.g., weather, customs issues, or carrier delays).
- Tracking: We will provide tracking information for each shipment, allowing the customer to monitor the progress of their shipment.
- Customs Compliance: We will ensure that the goods comply with the customs regulations of the destination country, as required. However, the customer is responsible for ensuring compliance with import/export laws.
5. Shipping Fees
- Calculation of Fees: Shipping fees are based on the weight, dimensions, and destination of the shipment. All fees will be clearly communicated to the customer prior to shipping.
- Payment of Fees: Shipping fees are due at the time of placing the order, unless otherwise agreed. Failure to pay shipping fees may result in delayed or canceled shipments.
- Additional Charges: The customer may incur additional charges for services such as expedited shipping, customs duties, insurance, or special handling. These charges will be billed separately and communicated in advance.
6. Delivery Times and Delays
- Estimated Delivery: Delivery times are estimated and based on the carrier's standard delivery times. We cannot guarantee exact delivery dates.
- Delays: Delivery delays may occur due to factors such as customs inspection, weather conditions, or carrier issues. We are not responsible for delays caused by such events.
- Late Delivery: In case of a late delivery, we will make reasonable efforts to resolve the issue, but we are not liable for any financial losses or damages resulting from delays.
7. Risk of Loss and Damage
- Liability: Once goods are handed over to the carrier, the risk of loss or damage passes to the customer. However, we offer shipping insurance options to protect against loss or damage during transit.
- Claims for Loss or Damage: If the shipment is lost or damaged during transit, the customer should file a claim directly with the carrier or us, depending on the shipping insurance options selected.
- Exclusions: We are not liable for damage caused by improper packaging, force majeure events, or goods prohibited for transport under law.
8. Customs and Import Duties
- Customs Fees: The customer is responsible for paying all customs duties, taxes, and import/export fees associated with international shipments.
- Customs Delays: Shipments may be delayed or held by customs for inspection. We are not responsible for customs delays or any customs-related issues.
- Prohibited Items: The customer is responsible for ensuring that their goods comply with the import and export regulations of both the origin and destination countries. We will not ship prohibited items.