Refund policy

Return and Refund Policy

Effective Date: As of the time of your first use of our services.

At NJS Delivery, customer satisfaction is important, but we must also protect our company from abuse and fraud. This policy outlines the conditions under which returns and refunds are accepted and how we protect the business.

1. Returns

  • Eligibility for Returns: We will only accept returns on products that are defective, damaged during transit, or incorrectly shipped. To initiate a return, you must notify us within 7 calendar days of receiving your order. Any return request submitted after this period will be automatically rejected.
  • Non-returnable Items: Certain items are non-returnable, including perishable goods, custom-made products, or any item labeled as "final sale" or "non-returnable" at the time of purchase.

2. Return Process

  • Return Request: To initiate a return, you must contact our customer service team at support@njsdelivery.com, providing your order number and photographic evidence of the defect or damage. All returns are subject to our approval.
  • Return Shipping: Return shipping fees are non-refundable, and the cost of returning items is the responsibility of the customer, unless the product is defective or damaged upon receipt. We reserve the right to deduct return shipping charges from the refund if applicable.

3. Refunds

  • Refund Eligibility: Refunds will only be processed for items that are returned due to being defective or damaged. If the returned product does not meet our criteria, the return will be rejected, and no refund will be issued.
  • Refund Method: Approved refunds will be processed to the original payment method, but in the event that the original payment method is unavailable, we will issue a store credit or gift card of equivalent value.
  • Processing Time: Refunds are processed within 14 business days after receiving the returned item. Please allow up to 45 days for funds to appear in your account due to processing times.

4. Exchanges

  • We do not offer direct exchanges. If you would like a different product, you must return the original item and place a new order.

5. Right to Refuse Returns and Refunds

  • Fraud Prevention: NJS Delivery reserves the right to refuse a return or refund if we suspect abuse, fraud, or if you violate our policies or terms.
  • We further reserve the right to deny returns, refunds, or exchanges for orders deemed to be fraudulent, suspicious, or made by unauthorized individuals.